DRS - Partner App
An operational platform within the DRS ecosystem designed to help collection agents manage device health, manual returns, earnings tracking, and pickup coordination efficiently in real-world conditions.
Role :
Product/UX Designer (End-to-End Product Design)
Organization :
Rapidue Technologies (Recykal)
Team :
UX Manager, Product Managers, Developers and other stakeholders
Duration :
Multi-phase rollout (2025)
What Changed After This System
160K+ Bottles Recycled
Ensured bottles were returned and processed instead of ending in landfills.
70–80% Less Friction
Simplified operations by replacing fragmented, manual workflows.
Better Partner Experience
Made day-to-day tasks clearer, faster, and more reliable.
Transparent Earnings
Gave collection agents real-time visibility into their incentives and payouts.
Project Context
The Deposit Refund Scheme (DRS) encourages recycling by attaching a refundable deposit to beverage containers. When consumers return used bottles through Reverse Vending Machines (RVMs) or Soundboxes, they receive their deposit back. This initiative reduces waste and promotes responsible disposal.
First Pilot Location
Kedarnath Temple trek, Uttarakhand
Partners
Uttarakhand Government and Recykal
Buy
Use
Return
Get Refund
Machines used for Item Collections
Recycling doesn't always fail because people don't care.
It sometimes fails when systems are hard to operate.
On-Ground Discovery
Images from the Pilot Project
Credit : Recykal Team
Real Problems on the Ground
Manual Machine Checks
Agents had to physically visit machines just to know their status.
No Fill-Level Visibility
No way to know when containers were about to reach capacity.
Unclear Earnings
Earnings were tracked manually, leading to confusion and mistrust.
Heavy Coordination Overhead
Pickup scheduling relied on constant back-and-forth phone calls.
Fragmented Tracking
Collections happened, but tracking across stages was disconnected.
No Reliable Fallback
Edge cases like downtime had no smooth alternative process.
Key Realization
The system wasn't broken.
It was disconnected.
Solution Approach
Instead of solving problems individually,
we designed a unified operational layer for agents
Design Goals
From the brainstorming and field research, we defined clear design goals to guide the product direction.
Manage collections
Allow agents to continue collections even during device failures through a structured manual return process.
Real-Time Device Monitoring
Provide proactive monitoring of device health, capacity, and errors to reduce downtime.
Earnings Transparency
Introduce a real-time handling fee tracker to eliminate confusion around earnings.
Easier Pickup Scheduling
Replace phone-based pickup coordination with a structured scheduling interface.
Key Flows & Product Decisions
1. Control Center - Home Screen
Improvements & Design Decisions
Key Flows & Product Decisions
2. Device Monitoring
My Device - Flow
Improvements & Design Decisions
Key Flows & Product Decisions
3. Earning Transparency
Payment - Flow
Improvements & Design Decisions
Key Flows & Product Decisions
4. Manage Tasks
My Task - Screens
Key Flows & Product Decisions
5. Manage Collection (Scan Items)
Scan Item - Flow
We didn't just design an app
We made a complex system easier to run.
Testing & Validations
Images from the user testing
Credit : Recykal Team
Testing Method
On-ground Shadowing
Observed agents in real use and spoke with them to understand their challenges and feedback.
Metrics Tracking
Measured time saved, task completion, and satisfaction to evaluate real impact.
The app was battle-tested during the Kedarnath pilot, where collection agents used it daily in challenging mountain terrain. Real-world feedback shaped every iteration, ensuring the tool worked when it mattered most.
The Deeper Impact
Faster decision making
Real-time visibility eliminated guesswork and delays in field operations
Reduced downtime
Proactive alerts prevented machine failures and collection gaps
Increased trust
Transparent earnings system built confidence among collection partners
Less dependency on calls
Digital coordination reduced constant back-and-forth communication
Conclusion
Key Learnings
Ground reality > Assumptions
Visibility = Control
Fragmentation kills efficiency
Edge cases define the real experience
Final Thoughts
The Collection Agent App unified disconnected recycling processes into one reliable digital workflow. It helped agents work confidently, reduced downtime, and strengthened transparency across the DRS ecosystem.
Confidentiality Note
Certain design flows and key screens are omitted due to confidentiality. Detailed walkthroughs can be shared privately.